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nwabisa T

1 reviews | Active since Feb 2015

26 Feb 2015, 16:46

to be called more than 6 times a day..

I would like home choice to record the calls they make to clients. Yes I understand they are sales consultants they need to sell but you can't get 6 calls a day from same people saying the same thing and getting the same respond. The worse part they call with a private number imagine you with your spouse get a call then there is no one on the line or the line is cracking. and once you tell them you not working they hang up on your ear but again after an hour you get the same call different person . No your service is poor please improve I'm not happy and the next thing you get the wrong order which you can't even exchange it.

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Replies (1)
Homechoice
Homechoice's reply08 Apr 2015, 11:50
Official
Hello malibongwekhoba5,


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team