LS
Lebogang S

1 reviews | Active since Mar 2012

26 Aug 2016, 12:15

******* WITH HORRIBLE SERVICE

<p>I bought the Saveur Roaster set *2( 2 sets) which was on special for the buy 1 get 1 free. I recieved the free items but only got 1 Oval Roaster. They were collected on the 11th of August. I contact center on Monday the 15th and the 22nd and got hung up on both times while they were "investigating".</p> <p> </p> <p>I just made another call now they tell me their 14 day home approval has passed? while this was a cash sale and they tell me they did not recieve my email... I want my Oval Roaster which i had paid for. Its not my problem your contact centre hung up on me multiple times and did not receive my email.</p>

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Replies (2)
Homechoice
Homechoice's reply29 Aug 2016, 10:47
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
LS
Lebogang S's update30 Aug 2016, 12:20
Reviewer Update

Hi,

I have provided feedback to your accounts mailbox as requested yesterday morning.

I have not recieved acknowledgement of my mail or any feedback. Please kindly provide me with feedback.