******* THAT OFFER TERRIBLE SERVICE.

<p>Good day </p> <p>I purchased a 7 piece cookware set for my friend and colleague when we recieved the parcel she was very excited. we then realised that the set was incomplete. Yesterday we contacted the call centre to try and resolve the issue but recieved no positive response as they insisted that what we have recieved was correct. We then dropped the call as the agent was just rushing us off the phone.We called back to get an agent by the name of Tohira Abrahams she insisted that the cookware set recieved was correct aswell but wasnt listening enough to allow us to explain our case. We asked to speak to the manager her name was Sharna Toffer who offered me many apologies and excuses but no resolutions. She at one point did confirm that yes the pot set displayed was incorrect and that she will let the relevant department know so that they could remove it. She offered no assistance with regard to how homechoice will compensate for the loss.</p> <p>Should we be forced to pay for goods that havent been recieved? Should we just accept this blantant thievery and disrespect of consumer rights?</p> <p> </p> <p>We need to be compensated accordingly otherwise we wont pay. </p> <p> </p> <p> </p> <p> </p>