CG
Chantal G
1 reviews | Active since Apr 2025
14 Apr 2025, 17:09
They send me sometime ago I’ll just have to check my emails a SMS that I can settle my account once I have settled it they still called to say that I have a balance of R4000 I was never explained how the settlement works? I was never informed that the te
They send me sometime ago I’ll just have to check my emails a SMS that I can settle my account once I have settled it they still called to say that I have a balance of R4000 I was never explained how the settlement works? I was never informed that the term and conditions of settling your account looks like this. So the transparency was not there and I would really want to request call recordings as well. I told the agent that please be honest with me from the point of sale I do not want to be in a position where you tell me that the amount is 200 come the statement the amount is 400 I made that statement the first time they called me. This is very sad 😔
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Homechoice's replyOfficial
14 Apr 2025, 17:24Hi Chantal,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
Homechoice's reply14 Apr 2025, 17:24
Official
Hi Chantal,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team