1 reviews | Active since Jul 2015
THEY PHONE ME I AM NOT HAPPY WITH THEIR RESPONSE
HELLOPETER I SPOKE TO TO NOLUTHANEO AND EXPLAIN TO HER THAT THEIR ARE APEARING INTREST AND SERVICE FEE ON MY ACCOUNT EVERY MONTH AND I AM NOT SATISFY WITH IT MY COMFORTER COST R859 AND THE ACTUAL AMOUNT AFTER INTEREST WAS R1344 WHAT IS THE EXTRA INTEREST AND SERVICE FEE ADDED TO MY ACCOUNT SHES TALKING CIRCLES AROUND IT TO TELL ME THAT THEY CHARGE DAILY INTEREST AND THE SERVICE FEE IS TO HANDLE THE ACCOUNT WHICH I THINK IS NONSENSE I AM REALLY CROSS THE COMFORTER IS ALSO COMING LOOSE THE WHOLE INNER IN SIDE I SAID TO HER I AM GOING TO SEND IT BACK SHE SAID NO THEY WILL NOT ACCEPT IT IS THIS SERVICE I DON'T THINK SO AND SHE SAID THAT THE EXTRA INTEREST AND SERVICE FEE IS LEGAL I FEEL THEY *****ING MY MONEY PHONING YOU THREE FOUR TIMES A DAY TO SELL YOU STUFF ONCE THEY DELIVER IT ITS THE CUSTOMERS PROBLEM PLEASE CAN YOU HELP ME DOROTHY VAN TONDER
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
