CS
Christelle S

1 reviews | Active since Sept 2020

08 Sept 2020, 12:56

They never stop calling you!

I found a stunning duvet cover and curtain set on Homechoice that had a lot more character than what you find in most shops these days. I was forced to create an account so I could place the order.

I was a bit miffed that I couldn't buy the duvet and curtain set without paying for a second set as well, but I really wanted it and so I made the sacrifice. It arrived on time and it looks lovely, but since the delivery, I have been phoned by Homechoice each and every week to try and sell something else to me.

I have requested not to be phoned again, but it doesn't seem to matter to them what I want. They keep phoning me. I was phoned yesterday and this afternoon as well. After the lady introduced herself as someone calling from Homechoice I told her, "You guys are phoning me each week now even though I've asked not to be phoned," and that's as far as I got. She hung up on me without another word. How rude can you get??

I never asked for this kind of harassment. I rated them well and even said I'll recommend them to friends and family and I was more than willing to. But they have ABSOLUTELY ticked me off now and I will NEVER buy from them again or recommend anyone else to do so. It's just not worth it.

You are not allowed to close your account on their website, even though you owe them nothing, so you will have to contact support. I have done so this afternoon and requested my account be closed. I'm waiting to hear from them. How disappointing!

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Replies (1)
Homechoice
Homechoice's reply08 Sept 2020, 13:10
Official
Hi Christelle.

We’re very sorry to hear about the poor service you experienced. 

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We will be in contact with you shortly to assist in resolving the issue.

Thank you.
Homechoice