SH
Sonja H
1 reviews | Active since Jul 2015
20 Mar 2016, 07:45
THEY DONT WANT TO CLOSE MY ACCOUNT
I had an account with Homechoice and then decided to pay for the things cash instead so had a credit in my account ... <br> <br> I have asked them to close the account - they said no, then I instructed them to close the account and send me an email to confirm it is closed, which they did... This morning I received a statement from them with my balance which is 0 - so this means they have not closed my account as per my request.<br> <br> Don't we as customers have the right to open and close accounts - WHY DOES HOMECHOICE DONT WANT TO CLOSE MY ACCOUNT!!!!
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Homechoice's replyOfficial
22 Mar 2016, 10:50Hello Sonja_Holl,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply22 Mar 2016, 10:50
Official
Hello Sonja_Holl,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team