MD
Mandisa D
1 reviews | Active since Dec 2011
20 Dec 2016, 04:28
They do their own thing that we did not agree to
<p>I bought bedding online from Homechoice and opted to pay over 6 months, when it arrive there was an invoice stating that I would pay R130 per month for 6 months as per the online quote. I was then suddenly getting calls that I am to pay R160 per month with no explanation why, when I asked one of their clueless consultants, she said it was for admin costs, why wasn't I told about these costs before??? I read every thing that was given to me and there is nothing about these sudden costs. I then arranged for them to debit my account, they debited me for THREE MONTHS!!!!! I never agreed to pay anything in advance!!!! I want to cancel this agreement because clearly they do NOTHING I ACTUALLY AGREED TO!!!</p>
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Replies (1)Homechoice's replyOfficial
20 Dec 2016, 08:16Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply20 Dec 2016, 08:16
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
