KE
Karen E
1 reviews | Active since Sept 2015
17 Sept 2015, 11:40
They continously phone for someone thats not here
Every day, about three times a day we get a call from Homechoice asking to speak to an employee of ours. This employee can not be reached on our office number as she works off site and she is also currently on leave. We have informed every caller on numerous occasions to please stop phoning for this employee and to make a note on their system that they cannot get hold of her on this number. <br> <br> This has been going on for several months.<br> <br> The employees at Homechoice just don't wish to understand any reason we give them. We have run out of patience now and hope that this complaint will give them a wake-up call.<br> <br> PLEASE HOMECHOICE EMPLOYEES, STOP PHONING OUR COMPANY!!!!!!
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Replies (1)Homechoice's replyOfficial
18 Sept 2015, 11:49Hello Karen Evert,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply18 Sept 2015, 11:49
Official
Hello Karen Evert,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
