MSMM
Mmapula Selina Masinga Mmapula.Masinga
1 reviews | Active since Nov 2023
11 Jan 2025, 00:55
They are so fast on taking orders but complaints and ***** cases are not handled with transparency
They are so fast on taking orders but complaints and ***** cases are not handled with transparency. I reported ***** in 2021 , ***** was confirmed and account was not written off and account closed as requested. Up until today my name is listed with a balance at credit bureaus after I have made several attempts to do so
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Homechoice's replyOfficial
13 Jan 2025, 07:49Hi Mmapula,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
Homechoice's reply13 Jan 2025, 07:49
Official
Hi Mmapula,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team