AM
Ann M

1 reviews | Active since Jun 2017

26 Jun 2017, 10:05

THEY ARE CHEATS!

<p>For the past 3 months I have been paying my account well on time, but they never update my account dispite sending them my proof of payment over and over, and then they charge interest on the wrong amount which would be lower should they have captured my payment on time, I sent a complaint over and over and no one seems to care,</p> <p> </p> <p>The following are the employees who have been responding to me but instead or dealing with my situation, they all send me the same parroted response! </p> <p>*Miss K. Mlandu</p> <p>*Noluthando M</p> <p>*S Beukes</p> <p>As it is I will not pay the high interest calculated on a wrong amount, I will pay ONLY the amount I owe and I am ready to sue them should they give me trouble wanting me to pay interest which is not calculated properly, I do have all the communications requeting them to back date my payments and recalculate their interst properly and they have failed to do so!</p>

0
Replies (2)
Homechoice
Homechoice's reply26 Jun 2017, 10:24
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

AM
Ann M's update26 Jun 2017, 10:26
Reviewer Update

Are they going to contact me via email or telephone?