SF
Simone F
1 reviews | Active since Apr 2015
06 Apr 2016, 07:33
The same problem yet again with even worse service
I had an issue with my Drama comforter (stitching coming apart) last time and it took 3 MONTHS to get it sorted cause YOU lost my parcel. Now I have the same issue and don't want this poor quality goods anymore, I requested 3 times that a manager contact me and SURPRISE - NO SERVICE! I'm just being ignored yet again. I'm very upset with the lack of service which reflects the level of pride you have of your products you offer. I need to be contacted by a manger as a matter of urgency to sort my issue out
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Replies (1)
Homechoice's replyOfficial
06 Apr 2016, 09:02Hello skietie,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply06 Apr 2016, 09:02
Official
Hello skietie,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team