The most horrible service ever!!!!!!

A friend of mine bought a chest of drawers as a gift for me from Home choice last year already. The drawer gave us problems from the first day it arrived, she reported it after 2 months 2 guys came to check it out and confirmed it needs to be changed, to date no one has replaced the drawer and we have been in communication with Lizelle and requested a refund and she has informed us that they will collect the drawer however not saying anything about a refund. I don't want the drawer anymore as its in pieces and I'm appalled by the level of service I have received from everyone we have been in contact with. Someone please help!!!!