The horrible experience of an order that was never delivered

I placed an order for 3 barstools with Homechoice on 29 October 2021. A month later my order has not been delivered. I was calling in every day to find out where my parcel is and unfortunately nobody could trace it. I was really eventually given a tracking number after four weeks and was told that fast n furious will deliver my order on 29.11.2021. I called the courier company on 29 November to confirm the delivery of my order and was informed by them that my order had been delivered to the warehouse in Johannesburg and that Homechoice would organise the delivery to my home address. I then called Homechoice to find out why the order was not delivered to me by the courier company, only to find out that even Homechoice is not aware of this arrangement. I spoke to Younella who was absolutely clueless as to how to go about helping me. I asked her to transfer the call to the supervisor. Younella placed me on hold for a very long time only to tell me that her supervisor is not available. I later called back to speak to another consultant who was worse than Younella and just worsened the whole situation by her incompetence. The long and short of the story is that today is the 6th of December and when I called Homechoice today I was placed on hold until 4:30pm only to realise the agent just didn’t want to help me at all as she was about to go home. The worst thing about this is that I have already been invoiced for something I do not have possession of. Homechoice customer service staff are the most horrible workers I have ever come across.