The after service needs focus!

***. Hoping to get some help here, this account was settled in April. I got a statement for May! I have since requested for it to be closed and not sent any statements, in the near future any market related emails, calls, sms or post. I want absolutely no future dealings with home choice. My account with credit bureau still reflecting as active why? I don't want it active, it's supposed to show closed/paid up or settled. The fighting has been coming on for far too long and is draining me. A simple thing I am asking cannot be done via email correspondence and don't talk about the call centre who has no manners and way of speaking and dealing with customers, speaking over you. No listening skills or problem solving, leaving you as the client frustrated and hung up. Please can I be removed from your data base for any future communication, my details can be kept for record purposes but not shared with marketing in any way. I also want to know when my status will update on the credit bureau as not active? According to the consultant it will stay active for 12 months and there after go as dormant? This is not acceptable and in no way can an account stay active if I am request it to be closed, settled means closed?