Terrifying service

I was happy to do business with homechoice for the first time as they delivered my staff in time however I don't know what has changed,I have placed an order on 19 October 2018 till today I haven't received my staff,I'm the one that has to do follow ups on my order and they keep promising to get back to me for 2 days now.Yesterday I spoke to Chris he assured me that my order will be dispatched yesterday,I did not receive a sms yet and then I called again today I spoke to Thabiso and she also said she will get back to me by close of business today.I think it's best if close this account,it was supposed to be hassle free but I'm the one that has to struggle to get staff that I pay for.