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Michelle M

1 reviews | Active since Nov 2015

13 Jul 2020, 23:06

Terrible Terrible Customer Service

Here I was excited and getting ready for winter when i purchased the Khelani 3pc Faux Fur Blanket Set, 26 May. Today, 13 July and I still have not received my blanket... The most annoying thing is that the call centre keeps saying, no "your address is incorrect on your account, please send us you new address to update it" I do so in May, and the address is still not updated on my account. The service is terrible. I have never experienced such poor service... No one seems to have answers and oh don't get me started on the email address that no one seems to respond to. I sent emails out of my skull and no responses! I just want my blanket!!!!!!!!!!!!!!!

0
Replies (1)
Homechoice
Homechoice's reply14 Jul 2020, 09:36
Official
Hi Michelle.

We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We  will be in contact with you shortly to assist in resolving the issue.

Thank you 
Homechoice