Terrible service from Homechoice

My recent experience with Homechoice has become painful. Late last year I placed an order for some goods, and it was responded to very well. I then received a call asking if I was satisfied with the parcels that were delivered to me. I explained that I had not received any parcels. I was then told that my order was delivered and received by a third party on my behalf. This third party was apparently named Tebogo and I told them that I do not know of this person. I was then told to go make an affidavit at the police station to clarify all this and I did. The affidavit was then sent to Homechoice both via email as well as Whatsapp ,yet this issue is yet to be sorted. Not only have I not yet received my goods, I am now being bugged and pestered for outstanding payments. I refuse to pay a single cent for goods I have not received. Surely goods cannot be given to any random Joe from the street to sign? Surely identification would have been required from the person accepting goods? Where is all this proof? Can this issue be resolved as soon as possible, get me my goods and I can pay for them fair and square or cancel the order and remove my name from this debt. My name is NC Ndamane and can be contacted on ********** 041