Terrible service from home choice

I logged a case with homechoice's ***** department after my details were used to **********ly open an account with them. I had never bought anything from homechoice before so I was surprised when I found out I have an account with them. I called their call center and the consultants gave me their ***** departments number, I called that number several times and no one was answering, I was then provided with an email address of which when i sent the email I just received a form to complete and send back to them. I did exactly that but its been over 3 weeks now and I still haven't received any feedback from them