TERRIBLE SERVICE FROM HOME CHOICE

i bought a bed from Homechoisc last year August. it was a dream at first, but then after 2 month the mattress started sagging on both sides which should not happen. because it has a 10 year warranty on it and the mattress can support up to 140kg per side which myself or my wife does not exceed close to. so as soon as this happened i stopped the debit order and informed them, however they did not stop the debit order and they still deducted the installment from my account. today up to date nothing has been resolved and this morning i received a call from MBD to state that my account was handed over to them. nothing has been resolved and would they have fixed the mattress i would have continued with the installments. i phone Home choice to find out what is happening with my account and they just stated that i must sort it out with MBD who my account is handed over to.

REALLY TERRIBLE SERVICE