Terrible service for broken TV from Homechoice

Hello.. My mother recently purchased a Tv from homechoicr.. However, when it arrived it was broken.. You can clearly see on the box something heavy was placed on top of it and even the damage on screen shows more of a deep in the screen and not shattering and it is at the exact point where the deep is also on the box.

My mother contacted home choice as soon as the tv arrived, maybe an hour later. They said that the courier would contact her to pick up the tv. This was about a month and half ago. Continued calls to the call center and emails have resulted in the courier is still on its way and will contact her. They even said that the courier tried to call her, but there are was no notifications of missed call on here part. This is really sad and she even e-mailed pictured of the damaged screen and the box itself.

PS. This was not her first purchase from them. The tv is still sitting in its box and home choice keep telling her the same thing.

In the future maybe a physical store would be better. Can they at least show professionalism and handle this for her.