PT
Pontsho T

1 reviews | Active since Nov 2020

22 Nov 2020, 13:46

Terrible service

As a first time buyer I was so unhappy with their service. I placed an order telephonically, the consultant placed an incorrect order then they forced to deliver the incorrect goods. I made countless calls to Homechoice trying to rectify their error - 3 whole weeks of me following up on them until I escalated to Management who then gave me the correct order after it had gone out of stock. I had to pay everything cash or I wouldn't get the order.

I'm never ever buying from them again based on customer service which is non-existant.

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Replies (1)
Homechoice
Homechoice's reply23 Nov 2020, 07:38
Official
Hi Pontsho.

We’re so sorry we let you down. One of our staff members will contact you shortly. 

Speak to you soon, 
Homechoice