1 reviews | Active since Apr 2022
Terrible Service!
To say that your customer service is *********** would be an understatement. Last month you delivered the wrong bedding set to my KZN address and upon the delivery, I immediately tried to get through to your contact centre multiple times with no success and when I did, I spoke to a rude consultant. Fortunately I finally got through to a lady who was kind enough to explain everything in detail and even gave me a reference number but till date, no pickup. A month later and I've been making calls to your contact centre and they promise that they're on it but it seems to be just something they say to get me off the phone. Shein is an international company based in China but their delivery and returns process is quicker and swifter, you're in South Africa but I can't say the same about you. Literally every business I've ordered online from didn't do all this, so I don't know if it's because you have no regard for customers or you just don't know how to run a business well. To make matters worse, I'm a cash customer and never bought on credit and that's probably why you see it fit to treat me the way you do because I don't owe you anything but you owe me. If you keep this up, you'll be out of busijess, I've heard nothing but bad reviews about you and unfortunately I'm now a part of them.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice