Terrible service

I ordered 4 blankets from homechoice in May, 3 were delivered, one got lost with the courier company that homechoice use. The courier company request a replacement in June. I've been calling homechoice every single week since May trying to get my blanket that was a cash payment. Every time the consultants tells me the request for a replacement has been processed. Monday I was just fed up, what kind of contact centre doesn't make contact with their clients. What kind of customer service is this when you have to explain the whole story every time you call. Monday I was called for the first time, only because I posted my complaint on their Facebook page, the consultant promised me that my enquiry was resolved and that my replacement blanket would arrive on Wednesday for the latest. Its Thursday today. Still no blanket or follow up from homechoice. I'm at a loss, calling doesn't help, sending complaints doesn't help. I will never ever do business with homechoice again.