1 reviews | Active since Aug 2013
Terrible Service
I called the call centre to find out where my order is only to find out where my delivery is for an order placed. The call centre agent advised that it will come to my nearest post office. I am struggling to understand why it is going to a post office when I was told it will be a home delivery the agent failed to give me a valid reason so I asked for a manger to show me where this is advised to me. She rudely told me that a manager cannot help and that they will tell me the same thing, I told her that I want to speak to a manager because I did not like her attitude and she put me on hold for 30 mins before I decided to cut the call. this kind of service has caused me to never order from this kind of service and I will never recommend it to my circle of friends <br> <br>
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
