TERRIBLE SERVICE

I firstly tried to update my cellphone number with them and they told me to send a cipy of my id with the nee number written at the top. I did so on the 1st of July 2022. When I placed an order on the 26th December 2022, the order went through well but tracking it was a mission as my cellphone number was never updated. I call their customer service on the 2nd January 2023 to follow up on why my details weren't updated and after holding for 40 minutes was told the id copy I sent was not certified. This was not mentioned to me in July when I first sent the copy. They further kept transferring from department to department and finally hung up on me. The following day I sent a certified copy with my new contact details written at the top of it and got an automated response email with no turn around time as to when the details will be updated. Furthermore my order finally arrived. Order number ***2, but it was not complete. I only got 1 of 4 boxes and was not told when the others would come. On their tracking system, the order is written delivered but its not complete. I'm very upset and very disappointed with how I've been treated by this company. Avoid the stress and shop elsewhere