1 reviews | Active since May 2017
Terrible service
<p>I ordered a 3piece item from this place. On delivery there was only 1 item, i called to let them know and was told they would have to investigate and it will take about a month. The 3rd time i called and spoke to someone else, she actually noted that they did in fact to pack the other 2 items so they would send that asap. I was then told i have to either pick the items up at their store or they could deliver to the nearest post office where i can collect myself. I would have expected since it was their fault that they would have delivered it to me like they were supposed to in the first place. Two days after i collected the items at the post office i was sent an email from them to say I am overdue on my account and have now accumulated interest!!! Not only have they inconvenienced my life during my pregnancy but now i am being charged extra for their **** service. They also harass me on a daily basis by calling for marketing purposes! This is extremely frustrating as I have asked on numerous occasions for them to stop. They have even called at 11pm at night!!!! They are the only numbers i receive with a 087 number and each time i try to block them, its a different version of the number. I am completely fed up with this business and want to get them off my back for good! I am never ever again dealing with them. The agent who just called me 10minutes ago just hung up on me! Bad service, will not buy from them again! </p>
Dear Miss J Johns
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Dear Miss J Johns
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
