Terrible service

I don't think I will recommend any1 to homechoice, I've sent them the certified copy of my ID book, they telling me to send a colour certified copy. Where I am I don't have access to a colour copier, does that means I'm not going to get my money back because I don't have a colour copy? When I made the payment there were no complications. Who was negligent in this case? I didn't receive my blankets & they have my money with them. I WANT MY MONEY BACK