Terrible service

On Wednesday the 12th of July, I ordered the Melody blankets and I was informed that my order might take 3-5 days for delivery. On Friday the 14th, i received an SMS notifying me that my order is ready for collection, I was super excited because I needed the blankets on Friday as I was leaving Cape Town to surprise my mother with them.

Upon collection I got to the biggest surprise of my life. they ordered the wrong set of blankets, I have never seen such ugly blankets like that in my life before. I ask them to change them to the Melody blankets and even showed them pictures but that's when the problem started. The person who was assisting me couldn't help me at all he kept on saying that my order may take some time if they return it or if i cancel it and he is not sure if they still have the melody blankets in stock. I left him like that because it was late and had to rush to the airport.

I tried phoning them 6 times already this morning and they are not answering my calls.

I am disappointed because you were sooooo good to take my money and place the order but now that you've messed up my order I must be after you and wait for weeks now for the right blankets.