Terrible service

I placed an order on the 13 May and to date no feedback regarding the delay. I call the customer service and the lady I spoke to sounded absolutely not interested in wanting to provide a service. She just says there is a delay and there is no stock... with no timelines or further assistance. She then puts me on mute and says she is calling the team leader... I am extremely disappointed with this service. I normally have a very pleasant customer experience with homechoice but this lady had represented your company so poorly and left a very bitter taste in my mouth!!!