Terrible Service

To whom it may concern

As per reference no ********** 35(hellopeter), I would like to give feedback for poor service received again regarding my query with home choice, After logging a query with hellopeter last week, I received a call from Homechoice and I spoke to Bantu Mfundisi who advised that they submitted a dispute to transunion on the 31st July and again on 10th August regarding my account, but he told me to wait for 14 days as there is nothing he can do to quick up the process, he couldn't even follow up with transunion I had to do it myself. I even told him I am going to take this more further he told me to do so, . I decided not take it further but to follow up with transunion myself, Today I received a call from Octavia (Transunion) who advised that homechoice did not send any dispute requests regarding my account the only communication they received was on the 12 July 2018 for other recipients expect for my name. I am asking myself if they were able to send a list of people on 12th of July and my name was not on the list how did that happen because I settled my account on 27th June and I received a paid up letter on the 29th June, I am very disappointed with home choice I told Bantu I am applying for bond and the agency who is helping me told me that they can't wait anylonger as they have already waited for a month, unfortunately they will have to give my stand/site to other clients.