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Traci R

1 reviews | Active since Dec 2017

04 Jul 2018, 09:01

Terrible service.

This has been an ongoing issue over the last few months that as yet to be resolved. I am upset and highly ****ed at the level of service I have received from Homechoice. I refuse to pay my account until this has been dealt with and should you decide to blacklist me I will take this further as I have been sending messages via hello peter over the last few months quite a few times. Firstly, my cupboard set I purchased was delivered a month late, then one month after arriving both started breaking. I have asked so many times to exchange these as I DO NOT WANT THE SAME CUPBOARDS AGAIN!!!!! then Saturday pass, I received a WHATSAPP message that a delivery guy is at my house, which is completely unprofessional, and off course I am not going to let him in because I had no prior knowledge to him coming. Also he brought with the same **** cupboards as I had before. I have requested for someone to contact me and to make arrangements for a different set of cupboards to be delivered, however I have not received any feedback. Should I not receive what I want, I will then have to take legal action against homechoice, because my account is in arrears and the longer they take to sort this out the longer I will take to refuse to pay.

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Replies (9)
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Traci R's update31 Jul 2018, 14:06
Reviewer Update
So more then 4 months later, my cupboards has still not been replaced!! looks even worse then it did when your guys came out to take pictures and now you are threatening to blacklist me for not paying the account. WHY WOULD I PAY AN ACCOUNT WHERE I SPENT SO MUCH MONEY ON BROKEN ITEMS!!!!!! I AM TAKING LEGAL ACTION, I have made copies of all my correspondence with you over the last few months and taking this further!! I was promised to have my account adjusted as well but nothing has happened so far...
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Traci R's update17 Aug 2018, 10:26
Reviewer Update
So another month, and all calls I have been receiving has been from the homechoice debt collecters advising me my account is in arrears! This is ridiculous as I am not paying for cupboards that is BROKEN!!!!!! I keep speaking to agents that tell me someone from customer service will be incontact with me however nothings happened. I have been calling, emailing sending messages via hello peter since March 2018 and no one has sorted this out, so why in the world would I still pay you guys. I am taking this further today. I do not want any new cupboards I want my account to be revised so I only pay for what I am using!! and I want nothing to do with HOMECHOICE!!
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Traci R's update17 Aug 2018, 10:27
Reviewer Update
EVERYTIME I POST ON SOCIAL PLATFORM I SEEM TO GET A RESPONSE, HOWEVER JUST ANOTHER PERSON MAKING PROMISES THEY DONT KEEP . YOU PEOPLE ARE PATHETIC
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Traci R's update20 Aug 2018, 10:23
Reviewer Update
STILL WAITING FOR A RESPONSE!!!!! STILL WAITING FOR MY ***ING CUPBOARDS!!!!!! STILL WAITING FOR HOMECHOICE TO ADJUST MY BILLING AS i WILL NOT PAY FOR CUPBOARDS THAT IS BROKEN! YOU PEOPLE ARE QUICK TO CALL ME ABOUT MY ACCOUNT BEING IN ARREARS WHEN YOU ARE THE ***IN REASON FOR THIS!!!!!!! I NEED SOMEONE TO SORT THIS OUT TODAY OR I AM TAKING LEGAL ACTION. I HAVE BEEN WAITING SINCE MARCH!!!!!!!!!***IN RIDICULOUS
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Traci R's update24 Aug 2018, 11:28
Reviewer Update
MY ACCOUNT HAS BEEN SETTLED, I HAVE NOT RECEIVED CONFIRMATION FOR MY NEW CUPBOARDS YET AND I CANNOT LOG ONTO MY ACCOUNT!
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Traci R's update31 Aug 2018, 08:38
Reviewer Update
Once again, another wee**** I have now paid my my account and it is up to date however I AM STILL WAITING ON MY CUPBOARDS!!!!!! THE LADY I SPOKE TO TWO WEEKS AGO ADVISED I WILL GET THEM THIS WEEK. REALLY PEOPLE THIS IS RIDICULOUS.
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Traci R's update31 Aug 2018, 08:47
Reviewer Update
Also you people keep saying you have record of calling me, but each time I answer the call gets cut or hung up!!!!!
Homechoice
Homechoice's reply31 Aug 2018, 09:24
Official

Good Day Traci.

Kindly note the parcels has arrived in Cape Town.

Please confirm when i may contact you.

Regards.

Lee-Ann

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Traci R's update31 Aug 2018, 15:07
Reviewer Update
Hi, Please text/email me before hand to advise what time they will be coming tomorrow, if they are. As I would need to clear out the broken cupboards before hand