TERRIBLE SERVICE
<p>I received an order from HomeChoice, the box was damaged and the wrong order was sent. I took pics of the items and emailed to HomeChoice, I did not receive any feedback. I then called the callcentre and was told I would have to return order at my own cost. They were at fault why should I be inconvenienced. </p>
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Homechoice's replyOfficial
29 Nov 2016, 14:45Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply29 Nov 2016, 14:45
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
's updateReviewer Update
01 Dec 2016, 13:05Dear Hellopeter / HomeChoice, please note since the response dated 29.11.16 no one has been in touch with me to resolve this matter.
's update01 Dec 2016, 13:05
Reviewer Update
Dear Hellopeter / HomeChoice, please note since the response dated 29.11.16 no one has been in touch with me to resolve this matter.