TA
TANYA A
1 reviews | Active since Mar 2016
09 Nov 2016, 09:54
TERRIBLE SERVICE
<p>I ordered a 21 piece from HomeChoice, but only received 18 pieces. I was charged the full amount!!!! When I phoned them, the told me the 21 piece was substituted with a 20 piece and they will come back to me regarding the other two pieces thats short. After a week I still did not receive any feedback and when I phoned them I was told that I must send them an affidavit because their administration is not properly up to date!!!! After a week I still did not receive any feedback and I was promised that someone will come back to me on Friday 04.11.2016. I am still waiting for someone to come back to me!! This is theft and terrible service!!</p>
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Homechoice's replyOfficial
11 Nov 2016, 09:54Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply11 Nov 2016, 09:54
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team