DK
Dorcas K
1 reviews | Active since Sept 2013
28 Sept 2016, 08:57
Terrible service
<p>I phoned homechoice on the 26.08.2016 to give me the settlement amount they said is R1273.85 the same day I transferred R1280.00 and I also send them an ********** of proof of payment and requesting them to close the account to my surprise yersterday (27.09.2016) I received an invoice from them stating that i paid on R1280.00 on the 31 August 2016 and interest is R22.49 I must pay R16.35...can you please close this account as there was no need for you to charge me the interest on the 31 August 2016 I settled the account before the 31 August 2016.</p> <p> </p>
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Homechoice's replyOfficial
28 Sept 2016, 10:45Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply28 Sept 2016, 10:45
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team