ES
ELSIE S

1 reviews | Active since Mar 2014

13 Jul 2016, 15:27

TERRIBLE SERVICE

<p>My name is Elsie I place an order for kids bedding soon after I received the e-mail from Homechoice regarding the specials they have on the 05/07/2016. I spoke to the first lady by the name of Philiswa who told me that the special was sold out, I called again after 20 minutes as the e-mail states that offer is available till the 24/07/2016 and got hold of Tasneem who confirmed to me that they have the order in stock and also confirmed that I'm going to get the same order that I placed for free. I received the order today and it's not what I was promised, they only delivered one set not two as she explained to me. I called againd and explained to Nokuthula who answeared the phone and even ask for someone to listern to voice recording, I she told me that the superviser will listern to it and call me at 12 but no one called until I made another call only to find out that their gona call me on monday. Homechoice just dont care about how their customers feels and I wish the whole world can know excactly how homechoice treat and lies to costumers. I feel i waisted my time and money for calls that I made and the worse one is that I promised my boys that Ibought beddings for them which they cant have. It was my first time buying from homechoice and i had terrible servise I've been through a lot already in just a week, you can imagine what's gona happen to you if you deal with them.</p>

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Replies (1)
Homechoice
Homechoice's reply14 Jul 2016, 06:08
Official
Hello ELSIE, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team