pM
pheladi M
1 reviews | Active since Feb 2020
15 Nov 2024, 07:20
Terrible online shopping experience
I have purchased an item online and I have been calling like a mad person. their customer service is very bad, all their consultant keeps telling me it will take up to 14 days without even checking when I have purchased the item. Since I have ordered the tracker has been showing " packed at warehouse with no movement". They were quick to remind me if I have paid up my order but are failing to deliver, at this point I really regret buying from home choice I could have chosen another store because this is pure disrespect honestly.
Helpful (0)
Replies (1)0
Replies (1)
Homechoice's replyOfficial
15 Nov 2024, 08:16 Hi Pheladi,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
Homechoice's reply15 Nov 2024, 08:16
Official
Hi Pheladi,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team