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JN
Joshua N

1 reviews | Active since Dec 2020

17 Dec 2020, 10:09

Terrible Homechoice Service

I am very disappointed in Homechoice for the service I've gotten. I place 2 orders on the 8th of May 2020 and on the 12 of May 2020 I only received half of the 1 order on 3rd of July 2020 and the other order was complete. I contacted Homechoice onseveral occasions and eventually I was told to file a dispute in which a ******** case is opened and a case of theft and ***** will be investigated. This I did in July 2020 I was told this would take 90 days I still have not heard a word of feedback neither have i received the rest of my order. I'm paying now for something I never received and I would like Homechoice to tell me if this is how they go about customer satisfaction. I have called your call center and spoken to such unprofessional agents its not funny. Can somebody, anybody please tell me whats going on and what happened to the rest of the order and whats gone wrong that I have never received feedback regarding my dispute.

0
Replies (6)
Homechoice
Homechoice's reply17 Dec 2020, 11:46
Official
Hi Joshua.

We  will be in contact with you shortly to assist in resolving the issue.

Thank you.
 Homechoice
JN
Joshua N's update17 Dec 2020, 11:48
Reviewer Update
Contact me via email please I can't take calls at work. Thank you
JN
Joshua N's update17 Dec 2020, 11:48
Reviewer Update
***
JN
Joshua N's update18 Dec 2020, 11:59
Reviewer Update
Wow still no getting in contact i even called them yesterday and asked that they contact me via email and still nothing.
JN
Joshua N's update14 Mar 2021, 04:06
Reviewer Update
Guess what after the above review I wrote I was told the 1st form I submitted has been resubmitted. I need to wait another 90 days. I still to date have heard nothing about the investigation from homechoice. On top of that I made a purchase from them again I was told in December I would only pay end February end Feb they deduct the wrong amount via debit order now they say I'm in arrears and they are harassing me. How can I be in arrears if they debit my account how is their stupidity my fault that they debited the wrong amount. I will stop paying Homechoice as they don't take me serious till my dispute is resolved. I'm done playing with them. They have terrible after sales service, their call centre has untrained unprofessional staff and they don't care how they mange your account. Really this company lures people to buy but don't deliver customer service. I want to see them redeem their brand as there are too many of the same complaints online. I am currently paying for something I never received.
JN
Joshua N's update04 Nov 2022, 09:33
Reviewer Update
Up until now no response or no resolution found for my problem Homechoice socks.