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Shirley N
1 reviews | Active since Sept 2023
19 Sept 2023, 12:06
Terrible customer service to say the least!!!!!
I placed an order on the Homechoice website on the 31 August 2023. On the 11 September 2023, I had not received my order but I received a billing statement for amount due. I had followed up on order several times before and I was told I would received it in 2-3 business days. Nothing was ever received except a billing statement. I called them on the 11 September and I was told that they don't know why their shipping company has not delivered. I asked that the order be cancelled and my account be closed. To date nothing has happened and when I escalated my complaint I was told a manager would call me but nothing as yet. The account is still not closed and the there's a bill for something I have not received, The service staff is rude and do not do follow on communication at all.
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Replies (2)
Homechoice's replyOfficial
19 Sept 2023, 12:30Hi Shirley.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply19 Sept 2023, 12:30
Official
Hi Shirley.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
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Shirley N's updateReviewer Update
19 Sept 2023, 12:59I have logged this as a formal complaint to the CGSO ombud. I wish I had reviewed your company before engaging with you. Judging by the number of complaints on this platform it is clear that this is not an isolated incident. Homechoice needs to be accountable and provide better service. I received so many sales calls from you but nothing on my purchase. You don't care for your customers, your only goal is to push sales. I am very disappointed and I will never again purchase anything from you. You have missed an opportunity to build a long lasting relationship with a loyal customer.
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Shirley N's update19 Sept 2023, 12:59
Reviewer Update
I have logged this as a formal complaint to the CGSO ombud. I wish I had reviewed your company before engaging with you. Judging by the number of complaints on this platform it is clear that this is not an isolated incident. Homechoice needs to be accountable and provide better service. I received so many sales calls from you but nothing on my purchase. You don't care for your customers, your only goal is to push sales. I am very disappointed and I will never again purchase anything from you. You have missed an opportunity to build a long lasting relationship with a loyal customer.