SM
Sibulelo M
1 reviews | Active since Aug 2015
12 Jan 2023, 15:02
Terrible Customer Service!
I called customer services to place an order and was assisted (not quite) by a very rude lady who hung up on me. Decided to call again because I ready wanted the items, unfortunately I was met with the same lady and hung up on me AGAIN ! I so furious, I took my time to head over to the branch to lay a complaint. I was told Id get feedback but have heard nothing since.
As I really wanted the items, I placed the order with a consultant at the store.
I feel as Homechoice does not respect their customers, as long the order is placed they are happy.
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
13 Jan 2023, 07:31Hi Sibulelo.
One of our staff members will be in contact with you shortly.
Regards.
Homechoice
One of our staff members will be in contact with you shortly.
Regards.
Homechoice
Homechoice's reply13 Jan 2023, 07:31
Official
Hi Sibulelo.
One of our staff members will be in contact with you shortly.
Regards.
Homechoice
One of our staff members will be in contact with you shortly.
Regards.
Homechoice
SM
Sibulelo M's updateReviewer Update
13 Jan 2023, 11:07Thank you for contacting me however no conclusion was made. On the call I confirmed my ID number, phone number and email address. The issue came with my address. I have given 2 other possible addresses. The home address (which I have since moved) and delivery address (I no longer work at) - my current address Im told is incorrect/not on the system.
The last time I placed an order was in 2014 I was working at RCS it was delivered there. The lady wanted the FULL address - which you can appreciate that I dont remember as it was a very long time ago. I placed an order last month and used the collection option.
To be fair, my address has nothing to do with my complaint about a rude advisor who hung up on me TWICE!!!
Clearly this wont be resolved.
The last time I placed an order was in 2014 I was working at RCS it was delivered there. The lady wanted the FULL address - which you can appreciate that I dont remember as it was a very long time ago. I placed an order last month and used the collection option.
To be fair, my address has nothing to do with my complaint about a rude advisor who hung up on me TWICE!!!
Clearly this wont be resolved.
SM
Sibulelo M's update13 Jan 2023, 11:07
Reviewer Update
Thank you for contacting me however no conclusion was made. On the call I confirmed my ID number, phone number and email address. The issue came with my address. I have given 2 other possible addresses. The home address (which I have since moved) and delivery address (I no longer work at) - my current address Im told is incorrect/not on the system.
The last time I placed an order was in 2014 I was working at RCS it was delivered there. The lady wanted the FULL address - which you can appreciate that I dont remember as it was a very long time ago. I placed an order last month and used the collection option.
To be fair, my address has nothing to do with my complaint about a rude advisor who hung up on me TWICE!!!
Clearly this wont be resolved.
The last time I placed an order was in 2014 I was working at RCS it was delivered there. The lady wanted the FULL address - which you can appreciate that I dont remember as it was a very long time ago. I placed an order last month and used the collection option.
To be fair, my address has nothing to do with my complaint about a rude advisor who hung up on me TWICE!!!
Clearly this wont be resolved.