TERRIBLE CUSTOMER SERVICE AT HOMECHOICE

My experience with Homechoice Legal Department has been a horrific one. Firstly, the staff members in that particular department are very unprofessional and ***********. I was assisted by lady named Liezel from the Legal Department she was completely ******** and *********** sending me from pillar to post regarding my matter.

A ********** account was opened at homechoice using my personal details last year. This account was handed over to VVM Attorneys. To my surprise I received a SMS message from the attorneys that I am in arrears of R 4 010.78 this was October 2021. I immediately reported this matter to the VVM Attorneys and Homechoice. I opened up a case of ***** at the Police Station and Affidavit was written regarding this case. All the relevant documents were emailed to VVM Attorneys and Homechoices. I requested that this matter be investigated and that the Culprits be brought to book.

Unfortunately, this matter has not be dealt with adequately up to date. I have been to the homechoice shop in Rissk and Marshalltown Johannesburg several times just to get in contact with their legal department its literally impossible to get a hold of them from my work phone or my cell phone.

If homechice legal Department would have done its due diligence by vetting its new clients, less ********** activities would have been done with my personal details. I LITERALLY WOULDN'T HAVE BEEN IN THIS MESS AND HUGE INCONVENIENCE IN MY LIFE AND FINANCES.

I haven’t heard any feedback from Homechoice regarding my investigation its past 3 months this investigation should have been concluded at the end of January 2022.

I have closed the Homechoice account last year on the 11 of October 2021. I am still in arrears of R 7 705.00 plus interest but the account has been closed since October. My name hasn’t been cleared from ITC yet.

IN CONCLUSION I WOULD LIKE MY NAME TO BE CLEARED FROM ITC AND THE AMOUNT OUTSTANDING TO WRITTEN OFF.

REGARDS BASETSANA MOENG