Terrible customer service as Home Choice uMlazi Mega City and irresponsible policies inconsiderate of customers satisfaction

Doing business with Home Choice Mega City is frustrating. Almost half of what I ordered was wrong , today for a third time I went and return a duvet inner made out of chicken furthers and they smells horrible like rotten chicken, with disgusting stains on it, probably they from these furthers. Upon returning this item as if what I have already experienced was not enough I had to deal with Sifiso Zungu an extremely ill-mannered supervisor who knows nothing about customer service and his stink attitude towards the customer as if he is doing us a favour.

I had to get into a heated argument with him refusing to accept the inner telling me about 14 days which is a return policy, What about my rights as a consumer what does the The Consumer Act say entails. He called a store manager ,I never felt so disrespected ,she accused me saying the smell is from my house, She even refused to talk to me say she is going to accept the product and she cannot talk to me I must se what I do with it .Whereas the sales consultant did mentioned to me that they have a set of chicken further pillows with the same smell.

I’m highly disappointed with the lack of professionalism and care they displayed in handling this matter. So inconsiderate of my health surely that smell is unhealthy and full of germs unbearable. No remorse non so ever for the inconvenience caused as a paying customer having to drive 3 times to the store due to their mistake , Value for Money all they care about is that silly 14 day of return policy.