Terrible Customer Service and No Delivery!!!!

On the 25th of October i have placed an order for two kids bedding sets (Order Number: # ********** 0). On the 26th of October i received an sms with an tracking number (PFS ********** 7) stating that my order was despatched and that a courier will deliver in a few days. On the 31st I received feedback from the social media team that my parcel was handed over to an delivery agent on Monday the 30th and I will received it shortly. Since then I have phoned Homechoice a number of time, each time holding of more then 20 min or more at a time, untill i hang up since no one talks to you again, last week the agents informed me that they are still in the delivery time frame of 7 to 14 week days, this week the story has change to up to 4 weeks. Homechoice if this is the case why does your website clearly states that after an custmomer receive an notification sms that the order is despatched it will take 5 tot 10 days to receive it if its been send via courier. How can it take 4 weeks with an courier to send an parcel from Cape Town to Bloemfontein? According to your agents it has been send via courier, but unfortunately your courier company does not have contact details and only homechoice can trace the parcel, but now all the sudden you have been offline this entire week and can't tell when it will be delivered. It has been ten working days, and i demand feedback now, since i have already been billed and paying interest on an parcel that i have not received yet. The past orders that i placed with you went so smoothly, what is going on now? I don't like being rude but am running out of patience , how is it possible that no one can inform me on were the parcel is or when it will be delivered. If it is to much trouble for you to trace the parcel, please give me the details and i will gladly do it myself.