Terrible Customer Service

To say I am disappointed would be an understatement. I had a great experience with Homechoice since opening an account with them several years ago, my recent purchase 16/11/2018 was a plush blanket. I got an sms today 29/11/2018 saying that my order is ready for collection in Butterworth Post Office whereas my address is East London, about an hour and half drive away from there. I Called your call centre and a very unhelpful agent told me that I should collect it at the Butterworth Post Office or wait for it to be returned to them... (which is gonna take another month or so I'm sure.. )I asked if she can't request the Post OIffice to send it to the correct address, she said NO. I also asked why Homechoice is using the Post Office now and not the courier service like they used to, she answered by saying that the courier company is not willing to come to East London (I failed to understand why). I have placed so many other orders recently feel like cancelling them all , as I am not prepared to pay for such terrible service, and it will be a repeat of the same pathetic service.