Terrible customer service

To say I am disappointed would be an understatement. To disappoint my kids that just makes me more mad. I have had a great experience with Homechoice since opening an account with them several years ago, my recent purchase was a kiddies comforter set. I got an sms on the 26/11/2018 saying that my order would be delivered in 24hours, three days later and I am still waiting. I work and cannot afford to sit at home for an order that might or might not come because I work. Called your call center and a very unhelpful agent told me that I am still within their delivery timeline, so why did I get that sms, thats a question that she was not willing to answer nor escalate the issue or even provide me with Fast and Furious contact details so that I can follow up with them.