Terrible Customer Service

I registered on the site and placed an order. When i went back to check on my order, i was told to contact customer care, which i did. They told me that my account has been flagged as i entered my work address as the billing address instead of my home address. I must send a certified copy of my id and proof of residence and it will be sorted out. This was on the 29th September, till today they have not helped me at all. I have phoned several times and was told to give it a few days as it takes 4 to 5 working days for them to respond. I dont know what else to do, i have sent this email about 4 times now and am still not able to go into my account. This is very bad service, i mean i would like to place orders but cannot use this service because they are not correcting their data. It was an honest mistake on my part as i thought the address would be where the goods must be delivered and as i am at work most of the time that is the address i put on. I am really dissappointed in Homechoice as they are very bad at customer service, i guess they dont need or want my business.....