Terrible Customer Experience and Lack of Customer Engagement

Nobody seems to knpw what is going on at Homechoice. I placed an order 10 days ago and it is still being processed, this is despite being promised a turn around time of between 7 and 14 days. Every sales person I speak to tells me a different story. What is more, there is no communication between the company and customer, so you have to call them almost daily to chase your own order.

Homechoice, Please cancel my entire order. This experience has me wondering if my merchandise would have arrived defective in any case, because no one seems to care.

It is 2019. Businesses should ideally no longer be run like this. Customer experience matters a great deal and that is where Homechoice fails abysmally.