Terrible Company to deal with

If I could give -1000 starts I would. Story starts 2020 ordered blankets, the couriers delivered it to a different address and to a different person, with a totally different name and surname, I contacted Homechoice to find out when I will be receiving my order, they proceeded to tell me that it has been delivered, I asked for the signed delivery note, immediately called them to say there's been an error, they told me that I should complete a ***** form and submit it and I would get my order, after months of following up I was told that because I did not go to the police I am liable...not once did any form say they required an affidavit. I really need the blankets so seen as though I had been paying all these month I decided to order some blankets and a heater. Everything arrived fine. I got an sms 2 weeks ago stating my debit order didn't go off and I needed to pay immediately I took a loan, I followed the link and made the payment. I followed up the next day and said I had made payment, I e-mailed the proof to ***. Low and behold yesterday a debit order came off my account , I called today and was told that only the debit order of yesterday was reflecting, the person was rude she said I must e-mail the proof my account is paid up so now I asked can I get a refund and she said that's not their policy. I'm so furious. They honestly were a good reliable company with quality bedding, I thing they need new management. Now what am I going to do now, can I sue them