Terrible aftersales service

Good morning, I returned an item on 24th of MARCH to the Wynberg showroom and have heard very little from this pathetic online store regarding the replacement or repair of the item. In original bag, with my invoice. And the item was not even a month old. This is what I got from the person who took the item from me: Parcel number: PFS***6 Received by: S Jacobs Dated: 24.03.2016 Ticket number: 31727 On sending 3 requests to find out where it was, this is the response i got, 2 weeks after sending a request on their website for help: From: Contact Sent: Tuesday, 19 April 2016 11:06 To: k**********@gmail.com Subject: Re: returned goods [] Dear Customer, Thank you for making contact with us! Your item was sent for an assesment. We will provide you with feedback, once the assesment is completed. We apologise for the delay. Kind regards Please help me... This is the first and last time I EVER by anything from this pathetic store. I don not want an apology, because I know that'll be **** and forced. I do not want an explanation because that will be made up. All i want is what I am paying for. NOTHING more!