NB
Nomonde B
1 reviews | Active since Jan 2024
16 Jan 2024, 20:50
Terrible After-Sales Service
I bought a set of luggage bags in December from HC. During the holiday, the zip and lock of the big one I was using broke and it’s been a nightmare trying to get hold of anyone to assist me. Elise, who has been responding to my emails every second day or so to send pictures etc has asked me to drop off the defective travel bag at their showhouse in Wynberg (CT) when I live in JHB. How is that practical?
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
17 Jan 2024, 07:32Hi Nomonde,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply17 Jan 2024, 07:32
Official
Hi Nomonde,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
NB
Nomonde B's updateReviewer Update
23 Jan 2024, 11:27Hi
I was finally contacted about someone who who pick up the broken bag. I was emailed a sticker on the eve of the delivery and was expected to print it and put it on the bag. I could not do that as it was a Friday night after I had left work a d didn’t have access to a printer. The bag was collected on Monday. What is the way forward, your communication is sooo shoddy, no feedback about the return process. Nothing 😡
I was finally contacted about someone who who pick up the broken bag. I was emailed a sticker on the eve of the delivery and was expected to print it and put it on the bag. I could not do that as it was a Friday night after I had left work a d didn’t have access to a printer. The bag was collected on Monday. What is the way forward, your communication is sooo shoddy, no feedback about the return process. Nothing 😡
NB
Nomonde B's update23 Jan 2024, 11:27
Reviewer Update
Hi
I was finally contacted about someone who who pick up the broken bag. I was emailed a sticker on the eve of the delivery and was expected to print it and put it on the bag. I could not do that as it was a Friday night after I had left work a d didn’t have access to a printer. The bag was collected on Monday. What is the way forward, your communication is sooo shoddy, no feedback about the return process. Nothing 😡
I was finally contacted about someone who who pick up the broken bag. I was emailed a sticker on the eve of the delivery and was expected to print it and put it on the bag. I could not do that as it was a Friday night after I had left work a d didn’t have access to a printer. The bag was collected on Monday. What is the way forward, your communication is sooo shoddy, no feedback about the return process. Nothing 😡
NB
Nomonde B's updateReviewer Update
18 Feb 2024, 08:12Hi
My luggage bag was picked up weeks ago and I still have had no feedback from HC. When will it be replaced?
My luggage bag was picked up weeks ago and I still have had no feedback from HC. When will it be replaced?
NB
Nomonde B's update18 Feb 2024, 08:12
Reviewer Update
Hi
My luggage bag was picked up weeks ago and I still have had no feedback from HC. When will it be replaced?
My luggage bag was picked up weeks ago and I still have had no feedback from HC. When will it be replaced?